Lowe's has deployed OpenAI models to power two AI assistants, Mylow and Mylow Companion, according to a case study published by OpenAI. The tools are designed to help customers navigate home improvement projects and to support store associates with on-the-job questions. OpenAI reports that the systems have answered more than 25 million questions to date.
The Mylow assistant appears aimed at shoppers seeking guidance, while Mylow Companion is positioned as an aid for employees. By handling routine queries at scale, the tools free up staff to focus on more complex tasks. The case study highlights a practical retail application of large language models, where the value comes from consistent, immediate answers across a huge volume of interactions.
No other sources were provided, so the details here rest solely on OpenAI's account. The numbers and product names come directly from that write-up, and there is no independent verification or contrasting perspective to include.