OpenAI has published guidance on using analytics from ChatGPT Work and Codex to connect AI usage to business value. The company argues that teams can move beyond tracking raw activity and instead use usage data to understand spend, identify where employees need training, and link adoption to business outcomes.
According to the source, the analytics are aimed at workplace adoption rather than individual use alone. By reviewing how tools are used, organizations can look for patterns that suggest either effective integration or areas where more support is needed. The underlying idea is that better visibility into usage leads to more informed decisions about AI investment.
Since there is only one source, there are no differing perspectives to reconcile. This is OpenAI's own description of its product capabilities, not an independent assessment.