In a recent essay, Eugene Yan pushes back on the assumption that chat should be the primary way people interact with large language models. He states plainly that he does not think so and believes we can do better.
The argument is less about whether chat works and more about whether it should be the default. Yan suggests that other interaction modes may be more effective, though the excerpt does not detail what those alternatives are.
For product teams, the implication is to question chat-first designs and explore interfaces that better match user tasks. The essay is a reminder that conversational UX is one option, not the only one.