HPE's networking president, Rami Rahim, believes AI-assisted network management is close to eliminating the human role in resolving trouble tickets. In an interview with The Register, he said that 70–80% of tickets currently require no human intervention, and that within two to three years this will reach effectively 100%. The one exception, he allowed, is physical hardware replacement — but even that, he argued, should not require a skilled administrator. The system would order a replacement part automatically, and an intern could simply plug it in.
Rahim framed trust in AIOps as a natural extension of earlier automation milestones, comparing it to the adoption of automatic transmissions and self-driving taxis. He suggested that giving operators the ability to enable automated actions gradually, starting with simple tasks like rebooting a switch port, builds confidence. He also noted that the most common enterprise trouble ticket is "the Wi-Fi sucks," and that AI is better positioned than humans to diagnose and fix the underlying cause quickly.
Rahim also argued that AI agents will soon outnumber human workers in enterprises, creating network demand that human teams cannot scale to manage. That, he said, will push buyers toward more networking hardware and make AI-driven management a necessity. HPE is already integrating the self-driving network technology it gained from the Juniper acquisition with its OpsRamp observability software, with more pieces to follow across the portfolio.