A prebuilt gaming PC with an RTX 5090 melted its power connectors after sitting boxed for about a year. The system, a Digital Storm Corsa bought for $5,245, was delivered in May 2025, tested, and then packed away until the owner started a job in August 2026. Two weeks later, he noticed a burning smell and a flickering monitor, then found the 12VHPWR cable fused into both the GPU and the power supply.
The warranty situation is messy. Digital Storm's one-year parts warranty had lapsed, so the company closed the ticket and pointed the customer to PNY, which made the GPU. PNY's three-year GPU warranty might normally cover it, but PNY said the damage came from Digital Storm's custom-sleeved PSU cables, not the PNY-approved adapter included with the GPU. PNY told the customer it cannot accept an RMA for damage caused by third-party cables.
The customer, Anthony DeMarco, asked PNY whether it publishes a list of approved cables and whether system builders are covered. PNY said no such list exists and that authorized system-builder machines are not automatically covered. The result is a burned-out RTX 5090, a damaged 1,000-watt power supply, and two companies pointing at each other while the owner is left with no clear path to recourse.