A Zotac GeForce RTX 3060 Twin Edge bought in India in June 2025 was denied warranty support, with Zotac saying the card's serial number shows an April 2023 import date. The customer had registered the product and received confirmation, but Zotac said registration alone doesn't establish coverage.
Zotac's India warranty terms say coverage starts from the original purchase date or the distributor import/invoice date, but don't specify how long after import a retail sale can reset the clock. The customer argues buyers can't know the import date, and other Reddit users note the policy can prevent retailers from backdating sales, but the lack of clarity is the problem.
The owner plans to ask the seller for a replacement, record the visit, and if unresolved, file a complaint with India's National Consumer Helpline. The article also notes a previous Zotac RMA denial in December 2025 over a cracked PCB, though that is a separate incident.