Ahold Delhaize confirmed Monday that a cyberattack caused the outages that disrupted online services across its grocery brands in the U.S. and Europe. The company said it detected suspicious activity last week and has since filed a police report in the Netherlands. Stores remained open during the incident.
The company said it has not found evidence that sensitive customer, employee, or partner data was stolen, but cautioned that its investigation is ongoing. It did not disclose the nature of the attack or whether a ransom demand was involved, saying further details could compromise security measures.
Service restoration is underway in phases. U.S. brands Food Lion and Stop & Shop are not yet back online, while Dutch brands Albert Heijn, Etos, and Gall & Gall have restored websites and apps. Albert Heijn home deliveries are expected to resume Friday. CEO Frans Muller apologized, saying taking systems offline was a necessary precaution.
The incident follows a 2024 cyberattack on Ahold Delhaize that exposed information of more than 2.2 million people. The company said it notified Dutch cybersecurity authorities within 24 hours of detecting the current incident.