A new hands-on review of Meta's AI agent, Muse, suggests the tool is genuinely useful for small consumer chores — especially when money is involved. The reviewer asked Muse to handle three tasks: nudge a landscaper for a bid, buy a replacement steam wand for an espresso machine, and downgrade a security system account. The agent completed the first task by scanning Gmail and drafting a follow-up email, though the user found the tone too sharp and rewrote it before sending.
Where Muse excelled was shopping. It located the correct espresso part, added it to a cart, and left the user to enter payment details. The reviewer noted that the agent was "great at spending my money," but the purchase still required a human to finish. The third task, downgrading a security plan, could not be completed because it required a phone call — a capability Meta says is in the works.
For businesses, the review offers an early look at how AI agents might reshape e-commerce and customer service. Muse can reduce friction for routine purchases and follow-ups, but it still depends on humans for final transactions and voice-based interactions. The source is a single anecdotal test, so broader conclusions are limited, but it highlights both the promise and the current boundaries of consumer AI agents.