Companies have long poured time and money into security awareness training, but the evidence that it actually stops social engineering is weak. That gap has pushed vendors and security teams toward a different idea: catch the attack during the conversation itself, rather than hoping employees remember a training module.
These emerging tools work in real time, listening to or reading live interactions and flagging manipulation patterns as they occur. The goal is to intervene at the moment of risk, when a user is being pressured to share credentials, approve a payment, or take some other damaging action.
The shift is still early. The source notes that little published evidence yet shows the live-conversation approach works in practice, and it does not claim to replace training entirely. For now, it represents a promising but unproven direction in the fight against social engineering.